Help and Advice


Further help and support

This section includes further resources offering help and support. Please note that these links may take you out of this website.

There is also lots of other organisations that can offer help and support::

Parents Against Child Exploitation (PACE) - Offers support to concerned or affected parents including an online advice centre.

CHILDLINE - Visit to have an online chat with a counsellor - or call free and confidentially on 0800 1111

NSPCC - Advice and support - 0808 800 5000

National CSE Helpline - A new 24/7 helpline for people to call or text anonymously - 116 000

CEOP (Child Exploitation and Online Protection Centre) - Keeping safe online – information for children, teachers and adults - 0870 000 3344

Parent Info - Provides high quality information to parents and carers.

This is Abuse - information on abusive relationships for teenagers

CEOP's Think You Know? offers advice to parents of children at primary and secondary school, including how to talk to your child.

Staffordshire Police - Call 101

Barnardo's - For support call 0121 359 5333

Barnardo’s Real Love Rocks - Information and resources to talk to children about what a healthy relationship is

Staffordshire First Response is a service for children in Staffordshire from pre-birth to 18 years who don't currently have a dedicated Social Worker. Call them free on 0800 1313 126 from 8am - 8pm Monday-Friday or email:

Stoke-on-Trent Children and Young People Services: 01782 235100

You can also teach your child the five key Childnet SMART Rules:

  • S – SAFE
    Keep safe by being careful not to give out personal information – such as your name, email, phone number, home address, or school name – to people who you don’t know online.
    Meeting someone you have only been in touch with online can be dangerous. Only do so with your parents’/carers’ permissions & when they can be present.
    Accepting e-mails, IM messages or opening files from people you don’t know or trust can be dangerous – they may contain viruses or nasty messages.
    Someone online may be lying about who they are, and information you find on the internet may not be reliable.
  • T – TELL
    Your parent, carer or a trusted adult if someone or something makes you feel uncomfortable or worried.

Do you need personal help?

If you’re unsure or worried about your own thoughts or behaviour towards children or young people, or the behaviour of someone you know, you can get help.

The Lucy Faithfull Foundation has experienced advisors can offer confidential advice on what steps you could take - 0808 1000 900

If you have any concerns that someone could be being exploited, you can:

Talk in confidence to specially trained people:
  • If the child lives in Staffordshire – Contact First Response on 0800 1313 126
  • If the child lives in Stoke-on-Trent – Contact the Safeguarding and Referral Team on 01782 235100

You can also:
  • Call the Police on 101
  • Call the NSPCC on 0808 800 5000

If you are concerned about your child for any of these reasons, then please report your concerns.